Description
Adopts BS 15000-2:2003 which recommends common terminology for service providers; give a common basis for improvements in services and provide a framework for use by suppliers of service management tools.
Product Details
- Edition:
- 1st
- Published:
- 01/01/2004
- ISBN(s):
- 0733761275
- Number of Pages:
- 24
- File Size:
- 1 file , 700 KB
- Product Code(s):
- 10090796, 10090746, 10090761
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
