Description

Adopts ISO/IEC 20000-1:2010 to provide standardization in the field of service management, and in particular, the requirements of a service management system (SMS).

Product Details

Edition:

1st

Published:

01/01/2013

ISBN(s):

978174342612

Number of Pages:

26

File Size:

1 file , 1.1 MB

Product Code(s):

10103332, 10103351, 10103322

Note:

This product is unavailable in Ukraine, Russia, Belarus